Privacy Policy

Privacy Policy Notice

Introduction

Eurotubes UK Ltd (trading as “Eurotubes UK”) uses its website to promote and sell its wire guide tubes, stator winding needles, cutters, and solder equipment.

At Eurotubes UK the privacy and security of our customers and visitors are of paramount importance. Eurotubes UK is committed to protecting the data you share with us. This privacy policy explains how Eurotubes UK processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website, ecommerce platform, and Business Management System (“BMS”).

The policy: This privacy policy notice is for this website; [www.Eurotubes-UK.com] and is served by [Eurotubes UK, Park Road, Portland, Dorset, DT5 2AD, United Kingdom] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, [Eurotubes UK Ltd, trading as “Eurotubes UK”].

"you", "the user" refer to the person(s) using this website.

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner's Office.

Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful base.

Consent:

When ordering from Eurotubes UK we require a contact person - or persons - to address our quotations, order confirmations, invoices, delivery notes, and if there are any issues with your goods once in transit. We only use and store the contact person’s first and last name. By virtue of ordering with Eurotubes UK you give us consent to use your name, email address, and company address(es) for the above purposes.

We process your information in the following ways:

Online order

When placing an order online using our ecommerce system we use you company name, name, address(es), email address, and telephone/fax number to process your order with us.

Your debit/credit card details/Paypal information is at no point stored or used on www.Eurotubes-UK.com; it is transmitted to World Pay or Barclaycard or Paypal who handles secure payments. Once your order has been paid for, you will be redirected back to our website for final confirmation.

Your information is not stored for any other purpose than processing each order respectively.

You can gain access to your order history and repeat an order if desired. This is accessed through your user account and is securely stored on our BMS and OpenCart.

Email Order

When emailing orders to us, your email address and Personal Data (your name) is processed by Data Processors authorised/properly trained by our Data Controller. Eurotubes UK’s employees do not have access to this data, only your company name and the details of product(s) and quantities you are ordering with us are accessed by our general staff.

We securely store your email orders on our hosted Microsoft Exchange server [emailsrvr.com].

Your order and its respective invoice is also printed and securely filed in locked cabinets. Printed orders are filed for 1 year, when they are removed from site and securely destroyed by Shred It [www.shredit.co.uk].

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here:

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

At any stage you can request for your company data and your personal name to be removed from our website and internal systems. Please contact our Data Controller (details below).

Internet cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Some cookies are required to enjoy and use the full functionality of this website.

We also use cookies at the time of an order as this keeps your IP address and means your order can stay in your basket until check out or for when you return to the site at a later stage.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email Marketing, Newsletters, and Third Parties

Eurotubes UK does not and will not undertake indirect or direct email marketing campaigns; nor do we produce newsletters; neither will we contact you via post in either regard. Eurotubes UK does not share any personal data with third parties whatsoever.

Business Management System [“BMS”]

Our Business Management System provider is; www.mediaorb.co.uk. We hold the following information about you/your company within our BMS system:

Company name (or personal name if sole trader)
Your name
Email address
I.P address
Any delivery or invoice address(es) you provide us with
Any contact telephone or fax numbers you provide us with

*** Only the Data Controller and its Authorised Data Processors have access to anything other than your company name – everything else you provide us with from the above is restricted from unauthorised access. Our company’s employees will only see your company name when processing production jobs using our in-house BMS; no personal data that you provide us with is used to process your orders. ***

Resources & further information

Eurotubes UK’s Data Protection Officer

Eurotubes UK has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection.

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact us.

The Eurotubes UK Data Protection Officer can be reached at the following address / telephone number:

Eurotubes UK Ltd

Attn: Mr Greg Bedford

Unit 1 Lynx Building

Navigator Park

Portland

Dorset

DT5 1FU

+441305 823 932